Medeva AG – Essenza Smart Insulin Case & App
Last updated: March 2026
Medeva’s Commitment to Privacy
At Medeva AG , protecting your personal data is a responsibility we take seriously. Our products are designed to help people safely store and manage insulin through the Essenza smart insulin carrying case and mobile application. Because these tools may relate to personal health management, we understand that the information involved can be highly sensitive.
For this reason, we believe that you should always remain in control of your personal data. We are committed to transparency, security, and responsible data practices.
This Privacy Policy (“Policy”) explains how Medeva AG collects, processes, and protects your personal data when you use Essenza products and services. Please review this Policy carefully so that you understand how your data is handled.
About This Privacy Policy
This Policy applies to the processing of personal data by Medeva AG when you:
These are collectively referred to as the “Services.”
Company Information
Medeva AG
Baarerstrasse 10
6300 Zug
Switzerland
Email: info@medeva.com
Medeva AG acts as the data controller for the personal data processed under this Privacy Policy.
Why Medeva Processes Your Personal Data
When you use Essenza Services, we process personal data for the following purposes.
To Provide Services
We process personal data to operate and deliver the Essenza smart case and mobile application. This includes enabling device connectivity, syncing device information, and providing notifications or alerts related to device status.
For example, Essenza may process device information such as temperature monitoring data or battery status in order to support safe insulin storage conditions.
To Provide Customer Support
We process personal data to assist you when you contact our support team or request help with your Essenza account, device, or order.
This may include using your contact information and communication history to resolve technical issues or answer product questions.
To Protect Your Privacy and Security
We process certain technical and usage data to detect misuse, protect the security of Essenza systems, and safeguard your account.
Where possible, we use privacy-enhancing techniques such as aggregation or pseudonymization so that data cannot be directly linked to an individual.
To Improve Medeva Products and Services
We process information about how Essenza devices and applications are used in order to improve our technology, software features, and user experience.
Whenever feasible, this analysis is performed using aggregated or anonymized data.
To Perform Product Analysis and Development
We may analyze device performance data or usage patterns to improve insulation performance, connectivity reliability, and other technical features of the Essenza product.
This helps us develop improved versions of Essenza products and services.
To Market Essenza Services
We may process marketing-related personal data to send newsletters, promotions, or updates about Essenza products.
You may opt out of marketing communications at any time.
To Comply With Legal Obligations
In certain situations, we must process personal data to comply with legal obligations such as:
Legal Basis for Processing (GDPR)
Under European data protection law, we must have a lawful basis for processing personal data.
Our legal bases include:
Contract
Processing necessary to provide Essenza Services when you create an account, use the app, or place an order.
Consent
Where required, we rely on your consent for processing certain types of data, such as optional integrations or marketing communications.
Legitimate Interest
We may process personal data where necessary for legitimate business purposes such as improving Essenza Services, providing customer support, and maintaining platform security.
Legal Obligation
Certain data must be processed to comply with legal requirements.
Special category of personal data
If any of the data we may process constitutes a special category of personal data under the GDPR, we will process it only on the basis of your explicit consent (Article 9(2)(a) GDPR). You may withdraw your consent at any time as described in the “Your Rights” section below.
Processed Data and Data Sources
In most cases, Essenza collects personal data directly from you when you create an account, purchase products, or use the mobile application.
We may also process data generated through your use of Essenza devices and services.
Categories of Personal Data We Process
Contact Information
Account Information
Device Information
Essenza Device Data
When the Essenza smart case is connected to the app, the device may generate operational data such as:
This information helps ensure proper device performance and safe insulin storage conditions.
Website and Webshop Data
When you visit our website or make a purchase, we may process:
Sharing of Personal Data
Essenza does not sell or rent your personal data.
We may share personal data only with trusted service providers when necessary to operate our business, including:
All partners are required to process data only for authorized purposes and maintain appropriate security protections.
International Data Transfers
Because Essenza services may operate globally, your personal data may be processed in Switzerland, the European Economic Area (EEA), or other countries where our service providers operate.
When data is transferred internationally, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent legal protections.
Essenza does not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you within the meaning of Article 22 of the GDPR.
Safeguarding Your Data
We use industry-standard technical and organizational measures to protect personal data, including:
Access to sensitive data is limited to authorized personnel who require it to perform their duties.
Data Retention
We retain personal data only for as long as necessary to provide Essenza Services and comply with legal obligations.
For example:
You may request deletion of your account and associated data at any time by contacting:
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise these rights, please contact:
Cookies
Our website uses cookies and similar technologies to:
You can manage cookie settings through your browser.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.
Updated versions will be published on our website and within the Essenza mobile application.
Contatti
If you have questions about this Privacy Policy or how Essenza handles your personal data, please contact:
Medeva AG
Baarerstrasse 10
6300 Zug
Switzerland
Email: info@medeva.com